Services & Support

Our service doesn’t end with your purchase. We are here for all your future parts needs, and carry a large inventory of parts for repairs or replacement. Venting components, thermocouples, valves, gas logs, through to door glass – if we don’t have it we’ll make every effort to help you find it. Our service department is skilled at making it work again and refreshing the look of well-used units from BBQs to stoves and inserts.

Trade-in / Sale Items

As well as our ever-changing display of new units, R.E. MacDonald carries a selection of trade-ins and sale units. The trade-in inventory varies from week to week, so please drop by and view our current selection of used inserts or freestanding stoves. Trade-in units can be used for a variety of applications so get in touch with our sales staff to discuss your needs. Special sale units are brand new and are available at a discounted rate – once again, check our current availability.

Parts & Repairs

At RE MacDonald Stoves & Stone, our service doesn’t end with your purchase. We are here for all your future parts needs. We carry a large inventory of parts for repairs or replacement. Venting components, thermocouples, valves, gas logs, through to door glass – if we don’t have it we’ll make every effort to help you find it. Our service department is skilled at making it work again and refreshing the look of well-used units from BBQs to stoves and inserts.

Warranty Service

Unlike the big box stores, RE MacDonald Stoves & Stones’ follow-up warranty processing is available to all our customers. We have been here for 35 years. Customers return time and again to upgrade their current products, and have us follow through on their warranty issues. If you have a concern with your product, please contact warranty processing at 604-856-1551.

Installation

Our certified gas installers and wood installers will deliver, install and get you started using your new unit. Our professionals will ensure that your product operates efficiently and is installed to the required codes in your home.

Service Technicians

We have gas service technicians who are available to come to your home to perform a preventive maintenance. It is recommend that gas units be serviced every two years. For $135 per unit (the 2nd unit is ½ price) plus parts, our service technicians will vacuum out your unit, clean the glass, and replace any non-working parts. Remember that the busy time of year is after the first cold spell in the fall until after the New Year. Be ahead of the season and book your service call outside of this time frame.

In-Home Estimates

We invite you to experience our professional service with a personal touch. Our fireplace specialists will assist you in making the right choice for any room in your home or on your patio. Our experienced sales staff will schedule an in home estimate at your convenience and at no charge to you. Drop by the store or call in to set up an estimate.

BBQ Demos

During the BBQ season, which seems to run ever longer here in the Lower Mainland, we have cooking demonstrations on our back deck. A variety of cooks come in and show what you can do with our range of BBQ products and discuss how various features will assist you in your backyard BBQ events. Watch for details of when the BBQs are cooking.